Operational Strategy & Systems Design for Civic and Advocacy Organizations

Helping organizations design smarter operations, create sustainable systems, and leverage data for actionable decision-making.

Your mission is clear. Your systems are not.

Mission-driven organizations are doing increasingly complex work with limited time and resources. Too often, that work is slowed by: 

  • Under-defined goals and objectives

  • Fragmented workflows and unclear ownership

  • Data scattered across spreadsheets and disconnected tools

  • Systems that don’t reflect how teams actually work

  • Reporting that’s time-consuming but not decision-useful

The result: inefficient processes, missed opportunities, and unnecessary strain on teams. 

Strategic, Practical Support. Custom-fit Solutions.

I work with organizations that need experienced operational strategy paired with hands-on implementation. 

My approach combines: 

  • Operational assessment and strategic planning

  • Systems and workflow design grounded in real-world use 

  • Custom data tools that support accountability and insight 

  • Training and documentation for lasting solutions 

Rachel Mann, owner of RKM Strategic Consulting, with shoulder-length brown hair smiling, wearing a black floral blouse with pink and green flowers, gold hoop earrings, and a necklace, standing indoors with blurred background lighting.

Over the last 30 years, I’ve worked with more than 70 clients across civic, non-profit, political, and advocacy organizations.

My work sits at the intersection of strategy, operations, data, and mission — helping organizations strengthen their internal systems so they can focus on impact.

Experienced operational strategy paired with hands-on implementation.

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How We Can Work Together

Strategic Planning

Through a comprehensive strategic planning process, I help clarify organizational priorities, strengthen internal alignment, establish strategies that advance defined objectives, and develop an operational roadmap for implementation. 

Workflow Optimization

Working collaboratively with your team, I review current workflows, define KPIs and success metrics, identify pain points and provide and help implement clear, actionable recommendations to improve performance, sustainability and impact.

Data & Software Ecosystem Design

Most organizations don’t need more tools, they need the right ones.  I work with teams to build a cohesive ecosystem that supports operations, accountability, and insights.

Custom Airtable Applications

For teams that need flexible, powerful systems without the overhead of traditional software, I design custom Airtable applications to support:

  • Constituent or stakeholder tracking

  • Advocacy and legislative engagement

  • Program management and service delivery

  • Internal operations, reporting, and dashboards

Each application is designed around your objectives — prioritizing usability, scalability, and clarity. 

Ready to expand your team’s capabilities?

BOOK A DISCOVERY CALL